Service Agreements

Service packages tailored to your needs

Choose a service package to reach your operational goals

To keep your plant up and running, we offer you lifecycle service agreements that provide you with customized support for your drives, motors and components. The concept is as simple as it is effective: Choose a service package that’s truly tailored to your specific needs from the wide range of different services for defined system and product groups in the area of automation and drives. The modules are fully coordinated to deliver optimal benefit – with better protection of your investment and maximum machine and plant availability.

Starter

Integrating complex of new products or systems into today’s digital process world is challenging. To minimize failure risk and ensure proper operation of a newly purchased motor, converter or drive system, fast and competent support is crucial.

Choose one, two or all of the following services for a seamless first year of operation:

On-call Service 24/7
Inspire IQ Rapid Response
One-time Inspection on site

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Basic

Look after your operational drive system productivity with a whole suite of essential services and get a faster support if you run into trouble and reduce your maintenance costs. High responsiveness in the case of an emergency (hotline, spare parts services, on-site technician) and preventive services keep you one step ahead of any problems.

Advanced

For important and critical plant assets, it is crucial to improve operation efficiency and minimize downtime risks while keeping maintenance costs as low as possible. Our Advanced Service Agreements help you to maximize uptime of your plant assets and avoid unplanned downtimes with a customized mix of classical & digital services from our complete scope of reactive, preventive and predictive services.

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Performance

Let your drive system maintenance be our worry. The Performance Service Agreement ensures the expected outcome of the drive system by combining the benefits of the Advanced Service Agreement with guaranteed results:
•   Maximized uptime, minimization of outages
•   Planning reliability
•   KPI based performance control

Energy Performance Contracting (EnPC)

The energy consumed by your large drive systems can account for a massive part of your OPEX and add to your CO₂ footprint. Our multi-step approach optimizes your entire drive system and helps you save between 20% - 60% of your drive’s energy cost and CO₂ emissions. EnPC comes with a guaranteed ROI that you can harvest between 6 and 40 months. We can even take care of the financing if you wish, saving you CAPEX.

Your benefits at a glance

Our Service Agreements are as individual as your requirements. Select the right service modules in your contract to reach just the level of drive system availability that will help you achieve your operational goals.

Reliability

Contractually assured asset or plant availability and operational security through immediate service & support by fix allocated service experts to the agreement.

Prevent unplanned downtimes

Prevent unplanned downtime with both a reliable drive system and an effective service contract. Preventive and predictive services keep you one step ahead of any problems.

Efficiency

Cost savings as outcome from preventive and predictive maintenance & preferential pricing for contractual customers by simultaneously reduced sorrows about service routine.

Innovation

Increased cost & asset transparency, improved operating conditions and optimized overall maintenance strategy based on our innovative Inspire IQ platform.

Service agreements in practice

Discover how our service agreements generate added value for your company in practical applications. The following references can be examples.

Hot strip mill, Finland

Maximized reliability through 24/7 service contract

Preventive measures with a customized maintenance plan
Reduced downtime through 24/7 availability of Innomotics (former Siemens* Large Drives) expert
Intensive support and consulting by Innomotics (former Siemens Large Drives) service manager to ensure a seamless production of the plant

Mining company, Mexico

High investment protection through a future-oriented maintenance concept

•   Electrical and mechanical maintenance of the gearless mill drives, associated electrical and power systems, high voltage supply, medium and low voltage distribution
•   Takeover of maintenance management and implementation
•   Remote diagnosis and service from Innomotics (former Siemens Large Drives) maintenance service center

Your contact for personal support

Immediately increase the availability of your plant with individually configurable service packages tailored to your needs.
Use our contacts database to find your personal contact who’ll be happy to help you.